FREQUENT QUESTIONS

How do I purchase online?

  1. Choose the products you like the most and add them to the shopping cart making sure that the size and color chosen are correct.
  2. You will always know the number of products you have in your cart and the total amount of these (without the shipping costs or other costs that will be added at checkout). When you have finished, click on the link "view shopping cart" to review the products you have selected and make a final assessment of the amount of your order.
  3. When you proceed to checkout, please fill in the form indicating the data requested (necessary to manage your order).
  4. Once the process is successfully completed, you will receive an email confirming the order number of your purchase.

Note: We try to show the colors of our products as real as possible, however, there are many factors that can vary their appearance, such as the color calibration of your monitor and that are beyond our control. If you have any doubts about the color of any of our products, please contact us.

Can I order models that are not listed on the Web?

For different reasons, not all the clothes of the stores can be found in the online store, but if you are interested in any product please contact us through our contact form and we will inform you of the possibility of acquiring it.

In this case, as it is a custom order, it is non-exchangeable and non-returnable.

What sizes are shown on the Web?

All sizes shown are continental European sizes. If you have any questions, please consult the product description to see the measurements of the models or contact us through the contact form.

How can I cancel my order if I don't want to receive it?

When you place an order you are making a firm purchase and therefore the amount will be deducted from the card with which you have made the payment, so IF YOU WANT TO CANCEL THE ORDER ONCE CONFIRMED, IT WILL HAVE A COST OF 3€.

¿Where do you ship and how much does it cost?

We ship to mainland Spain (Spain and Portugal) and the Balearic Islands. Also Europe.
Shipping prices may vary and may be subject to promotions. When you add the products to the cart you will see the shipping cost. Depending on the value of your cart, shipping will be free.

For Spain and Portugal, it is approximately 24/48 working hours and for France/ Europe approximately 3/4 working days. For the Canary Islands approximately 7 calendar days. For USA 3/4 working days.

¿Do you deliver to collection points?

Yes, but when you place the order you must provide a shipping address. When the order leaves the warehouse, Seur will send you an email if you want to change the date and place of delivery. It is at this moment when you can request a delivery at a Seur pick up point.

¿What happens if I am not at home on the day of delivery?

In the event that the transport company makes a delivery attempt and does not find you at home, it will take the package to a pick up point after communicating it by email or cell phone. In the event that more than 7 days pass, the shipment will return to our facilities, and the customer does not go to pick it up, you must bear the cost of returning the package, as well as shipping costs again. In the event that two delivery attempts are made and the customer is absent, the customer will be responsible for the return shipping costs.

Can you change the date and place of delivery once the order has been placed? Yes, if only to a pick up point. When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery for free, if it is close to you. You can choose one of the pick-up points. The next day, the day of delivery, you will receive an email informing you of the time you will receive your order.

How can I make an exchange or return?

Send an email to [email protected] with your name, order number and garment. In the next few business hours, we will reply with the steps to follow to make the return. Or manage the return through your customer account.

Check the conditions here

How to return a defective product?

We are sorry if you have received a product with a manufacturer's defect. Our team carefully checks each item before it is shipped, so this is not the norm, but if this happens, we will be happy to replace the item with the same item that is in perfect condition.

  • Please send an email to [email protected] with the photos proving the defect of the item, the name of the person who made it and the order number. You must notify us within 2 calendar days of receipt, i.e. the day after receipt.
  • Our team will review the merchandise and will issue, in case the conditions have been met, a replacement item within a period not exceeding 15 working days (Sorellas will assume the shipping costs of the replacement). In the case of not wanting the replacement, it will be managed as a return and it is the customer who will pay the return shipping costs.

    * IMPORTANT NOTE: Returns for defective item will only be accepted when the product retains its labeling. Otherwise, it will be understood that the item has been used and the defect is due to improper use.

    ** The customer who manages a return for defective product assumes its responsibility, as well as all legal consequences that may arise from a bad faith conduct constituting fraud. Once the defective product arrives at our facilities, the team will assess whether it is a manufacturing defect. If it is not, it will be the customer who assumes the shipping costs to our facilities. To inform us that an item is defective, you have 2 calendar days from receipt and the way should always be to write an email to: [email protected]