Shipping Policy
We ship to Europe except the Canary Islands, Ceuta and Melilla, Corsica, Sicily, Madeira and the Azores. We also ship to USA and Arab Emirates.
Likewise, when a raffle or contest is held on our social networks we can only have one winner who is part of our shipping area.
Shipping costs vary depending on the delivery location, for the different zones and are calculated automatically. You can see the shipping costs once you have chosen your products by clicking on the CART of the purchase and choosing the shipping zone.
It is possible that during promotional periods shipping costs are free, these and other promotions will be clearly indicated in our online store. Remember that if you subscribe to our newsletter, you will also enjoy these and other advantages exclusively when they are active.
* Shipments to UK: The customer must pay the customs costs to receive the order.
When making the purchase through our website it is essential to leave the email to process the order, also highly recommended to leave the phone number in case the carrier needs to locate you.
When the order leaves our warehouse, you will receive an email from the transport company informing you of the delivery date. They will also give you the option to change the date and place of delivery free of charge. You can choose one of the pick up points and you will receive an email when you are ready to pick it up.
Shipments are managed through the company SEUR ESPAÑA OPERACIONES SA, commercial name Seur and fiscal address CL. GAMONAL, 6, Madrid. Customer service telephone 902101010. You will be able to track your order from the web www.seur.es.
Changes/modification of address once you place the order and you need to change, modify or add any data in the address, you have to send an email to info.sorellasthebrand@gmail.com
Delivery times vary depending on the shipping destination. To Spain and Portugal standard shipments between 24/48 working hours approx. and 72 working hours Europe. To USA and Arab Emirates 5 working days.
Urgent shipments: For Spain you can place an urgent order before 14:00 (Monday to Friday) so that it arrives the next working day (before 14:00).
For Europe if you process it before 14:00 (Monday to Friday) it arrives in 48 working hours.
In the event that delivery times are not met due to a problem with the shipping agency, Sorellas The Brand will not be held responsible for any financial loss.
REMEMBER we DO NOT DELIVER TO P.O. BOXES, therefore it is necessary that you provide us with the exact delivery address.
To avoid problems in the event that you are not at home at the time of delivery, we would appreciate it if you could provide us with a contact telephone number where you can be reached.
If you are not at home on the day of delivery.
In the event that the transport company makes a delivery attempt and does not find you at home, it will take the package to a pick up point after communicating it by email or cell phone. In the event that more than 7 days pass, the shipment will return to our facilities, and the customer does not go to pick it up, he/she will have to assume the costs of the return of the package, as well as the shipping costs again. In the event that two delivery attempts are made and the customer is absent, it will be the customer who assumes the costs of return shipping and in the case of wanting the order again, the shipping costs of this.
In the case of being returned to origin, ie Sorellas, we will keep the order for 1 month, but in case of claiming it, the customer will not be entitled to claim either the amount or the contents of the order.
In the case of not receiving the order, you have a period of 1 month and 15 calendar days to claim it, if not claimed, it will be understood that it has been delivered correctly.
Can you change the date and place of delivery once the order has been placed? When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery for free, as long as it is close to you. You can choose one of the pick-up points. The next day, the day of delivery, you will receive an email informing you of the time you will receive your order.
In the case of delays due to incidents of the transport company Sorellas The Brand is not financially responsible.