GIFT CARD

Choose the amount you want to give as a gift. You will then receive an email with the gift card containing a unique code that can be redeemed at the time of payment.

You can use it whenever you want on whatever you like. It does not expire! It's a great gift!

We ship to mainland Spain (Spain and Portugal) and the Balearic Islands in approximately 24/48 working hours and the Canary Islands in approximately 7 calendar days. Also to France/Europe in 72 working hours approximately. For USA it is 4/5 working days.

In the case that the delivery times are not met due to a problem with the transport agency, Sorellas The Brand will not be responsible for economic level.

Shipping costs vary depending on the place of delivery. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping zone.

It is possible that during promotional periods the shipping costs are free, these and other promotions will be clearly indicated in our online store.. Remember that if you subscribe to our newsletter, you will also enjoy these and other advantages exclusively when they are active.

When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery free of charge. You can choose one of the Seur collection points. The next day, the day of delivery, you will receive an email informing you of the time you will receive your order.

We accept returns (refunds) and exchanges.. If you have any other questions regarding timeframes, shipping costs or performance, you can view all the details regarding returns here

You must send an email to [email protected] with the name, order number and garment to be returned or manage it yourself through your customer account. We will get back to you with the steps to follow.

How to return a defective product?

We are sorry if you have received a product with a manufacturer's defect. Our team carefully checks each item before it is shipped, so this is not the norm, but if this happens, we will be happy to replace the item with one that is in perfect condition.

Please send an email to [email protected] with the photos proving the defect of the item, the full name of the person who made the purchase and the order reference within 2 calendar days, i.e. the next day after receiving it. Our team will check the merchandise and will issue, if the conditions are met, a replacement FOR THE SAME item within a period not exceeding 15 working days (Sorellas will assume the shipping costs of the replacement). If you want another item or return it, it will be handled as a return.