1. Choose the products you like best and add them to CART , making sure the size and color you've selected are correct.
2. You'll always know how many items you have in your CART their total cost (excluding shipping and other fees, which will be added when you complete your purchase). When you're done, click the "View Cart" link to review the items you've selected and get a final total for your order.
3. When you're ready to make a purchase, please fill out the form with the information we request (which is necessary to process your order).
4. Once the process is completed successfully, you will receive an email confirming your order number.

Note: We strive to display the colors of our products as accurately as possible; however, there are many factors that can affect how they appear—such as your monitor’s color calibration—which are beyond our control. If you have any questions about the color of any of our products, please contact us.

For various reasons, not all of the clothing available in our stores can be found in our online store, but if you're interested in a particular item, please contact us through our contact form, and we'll let you know if it's available for purchase.

In that case, since it's a custom order, it cannot be exchanged or returned.

All sizes shown are European. If you have any questions, please check the product description for the model's measurements or contact us using the contact form.

Due to the immediate processing and preparation of orders, cancellations are not accepted once payment has been made.

If you need to make a change to your order, you may request it before shipment, clearly indicating which products you wish to remove and which you wish to add. Changes are subject to availability and approval by the company.

If we do not receive a response from the customer within 72 hours, the order will be processed and shipped automatically.

We ship to the Iberian Peninsula (Spain and Portugal) and the Balearic Islands. We also ship to Europe.
Shipping costs may vary and are subject to promotions. When you add products to CART see the shipping cost. Depending on the value of your CART, shipping may be free.

For Spain and Portugal, delivery takes approximately 24–48 business hours; for France and Europe, approximately 3–4 business days; for the Canary Islands, approximately 7 calendar days; and for the U.S., 3–4 business days.

Yes, but when you place your order, you'll need to provide a shipping address. Once the order leaves the warehouse, Seur will send you an email in case you want to change the delivery date and location. That's when you can request delivery to a pickup location.

If the shipping company attempts a delivery and you are not home, they will take the package to a pickup location after notifying you by email or cell phone. If more than 7 days pass and the package is returned to our facilities, and the customer does not pick it up, the customer must cover the return shipping costs as well as the costs of reshipping the package. If two delivery attempts are made and the customer is absent, the customer will be responsible for the return shipping costs.

Can you change the delivery date and location after placing the order? Yes, but only to a pickup location. Once the order leaves our warehouse, you’ll receive an email from Seur informing you that the order will arrive the next day. They’ll also give you the option to change the delivery date and location for free, if it’s nearby. You can choose one of the pickup locations. The next day, on the day of delivery, you’ll receive an email letting you know the time you’ll receive the order.

Send an email toinfo.sorellasthebrand@gmail.comwith yourname, order number, and item. Withinthe next few business hours, we'll reply with the steps you need to follow to process the return.Or, manage the return through your customer account.

See the terms and conditionshere.

We apologize if you received a product with a manufacturing defect. Our team carefully inspects every item before it is shipped, so this is rare, but if it does happen, we’ll be happy to replace the item with one that’s in perfect condition.

• Please send an email to info.sorellasthebrand@gmail.com with photos showing the defect in the item, the name under which the order was placed, and the order number.You must notify us within 2 calendar days of receiving the item, that is, the day after you receive it.
• Our team will inspect the merchandise and, provided the conditions have been met, will issue a replacement for the item within 15 business days (Sorellas will cover the shipping costs for the replacement). If you do not wish to receive a replacement, the order will be processed as a return, and you will be responsible for the return shipping costs.

* IMPORTANT NOTE: Returns due to a defective item will only be accepted if the product still has its original tags attached. Otherwise, it will be assumed that the item has been used and that the defect resulted from improper use. 

** Customers who process a return for a defective product assume full responsibility, as well as all legal consequences that may arise from bad-faith conduct constituting fraud. Once the defective product arrives at our facilities, our team will assess whether it is a manufacturing defect. If it is not, the customer will be responsible for the shipping costs to our facilities. To report that an item is defective, you have 2 calendar days from the date of receipt, and you must always do so by sending an email to: info.sorellasthebrand@gmail.com