Multicolor stones smile necklace
Quick and easy 14-day returns
Details
Necklace of multicolored stones with smiley faces in gold.
Steel clasp.
This material does not lose color and does not cause allergy
Pendants are not exchanged or returned.
Composition: 100% allergenic steel
This item is designed and manufactured entirely in Europe and imported by Sorellas.
Shipping
- Orders to Spain and Portugal 24-48 working hours, approximately.
- Orders to France 48-72 working hours, approximately.
- Orders to Italy 3-4 working days, approximately.
- Orders to the rest of Europe and International 4-6 working days, approximately.
If you have any problems with your order send us an email to [email protected] and we will be there to help you.
Please note that orders placed after 2PM (CET) will be shipped the next business day.
Returns and exchanges
We accept returns (refunds) and exchanges.. If you have any other questions regarding timeframes, shipping costs or performance, you can view all the details regarding returns here
You must send an email to [email protected] with the name, order number and garment to be returned or manage it yourself through your customer account. We will get back to you with the steps to follow.
How to return a defective product?
We are sorry if you have received a product with a manufacturer's defect. Our team carefully checks each item before it is shipped, so this is not the norm, but if this happens, we will be happy to replace the item with one that is in perfect condition.
Please send an email to [email protected] with the photos proving the defect of the item, the full name of the person who made the purchase and the order reference within 2 calendar days, i.e. the next day after receiving it. Our team will check the merchandise and will issue, if the conditions are met, a replacement FOR THE SAME item within a period not exceeding 15 working days (Sorellas will assume the shipping costs of the replacement). If you want another item or return it, it will be handled as a return.
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