Terms of service

BUYING GUIDE

PURCHASE CONDITIONS

In compliance with the provisions of Spanish legislation in the Information Society Services Law (LSSI) published in the Official State Gazette (BOE) of July 12, 2002, the following is published document.

If you have any questions related to the purchase conditions or the privacy policy, you can contact us through our contact form.

  1. Use of our website

These Conditions are the only conditions applicable to the use of this website and replace any other. You declare that, when placing your order, you have read and accept these Conditions without reservation.

By using this website you agree that:

– You may only use the website to make inquiries or legally valid orders.

– You may not place any false or fraudulent order.

– Privacy and data protection. At www.sorellasthebrand.com we are especially concerned about security and guaranteeing the confidentiality of the data provided by our clients. We are committed to giving you the best service and the best online experience. At the time a customer places an order through our secure server, their personal and address data, and those related to their purchases and payment methods, are incorporated into our database to process the order. In no case will personal information be transferred or sold by SORELLAS THE BRAND.

You will only receive our Newsletter, where you can always unsubscribe easily by requesting it through the contact form. If you are not subscribed to the Newsletter, the information you provide us in your order will only be used for the purpose of managing your order.

– If you don't provide us with all the information we need, we won't be able to process your order.

– By placing an order through this website, you warrant that you are over 18 years of age and have legal capacity.

  1. Availability of the service

SORELLAS THE BRAND, manages the online sales operations to third parties of the online store www.sorellasthebrand.com specialized in the sale of fashion clothing.

The items offered through this website are available in Spain and in the countries that appear in the shipping list. No shipments are made to PO Boxes, so it is necessary that you detail the exact delivery address. To avoid problems in the event that you are not at home at the time of delivery, do not forget to indicate a contact telephone number.

  1. How the sale is formalized

No contract of sale will exist in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be fully refunded.

Once you have placed an order, you will receive an email confirming that we have received your request. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance. The purchase will only be accepted when we send you the shipping confirmation and it will refer exclusively and only to those products indicated in the shipping confirmation. We will not be obliged to supply you with any other products.

  1. Availability of products

All orders are subject to their availability. If there are difficulties in terms of supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will refund the amount. of your purchase.

We reserve the right to withdraw any product from this website at any time.

We do not accept any responsibility for removing or modifying any product or content on the website.

  1. Delivery

We ship to the peninsula (Spain and Portugal) and the Balearic Islands. Also Europe.

Shipping costs vary depending on the place of delivery, for different areas and are calculated automatically. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.

It is possible that during promotional periods shipping costs are free, these and other promotions will be clearly indicated in our online store. Remember that, if you subscribe to our newsletter, you will also enjoy these and other advantages exclusively when they are active.

When making the purchase through our website it is essential to leave the email to process the order, it is also highly recommended to leave the telephone number in case the carrier needs to locate you.

When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery for free. You can choose one of the Seur collection points. The next day, the day of delivery, you will receive an email informing about the time you will receive the order.

Shipments are managed through the company SEUR ESPAÑA OPERACIONES SA, trade name Seur and fiscal address CL. GAMONAL, 6, Madrid. Customer service telephone number 902101010. You can track your order from the web www.seur.es

Delivery times vary depending on the destination of the shipment. To Spain and Portugal standard shipments between 24/48 working hours approx. For France and Europe 72 working hours approximately

In the event that delivery times are not met due to a problem with the transport agency, Sorellas The Brand will not be held financially responsible.

REMEMBER that NO SHIPMENTS ARE MADE TO PO BOXES, therefore it is necessary that you provide us with the exact delivery address.

To avoid problems in the event that you are not at home at the time of delivery, we would appreciate it if you could provide us with a contact telephone number where we can reach you.

In the event that the transport company makes a delivery attempt and you are not at home, it will take the package to a pick-up point after notifying you by email or mobile phone. In the event that more than 10 days pass and the client does not go to look for it, he must bear the costs of returning the package, as well as the shipping costs again.

  1. Price and payment

The price of the products will be the one stipulated at any time on our website, except in the event of manifest error. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded

The prices on the website include the corresponding taxes, but exclude shipping costs.

Prices may change at any time, but will not affect orders for which we have already sent a shipping confirmation.

When making a card payment you confirm that it is your property. The "payment" cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize the sale.

You can pay by credit card and PayPal. These are the payment methods that our online store accepts. You can select the one you prefer at the end of the purchase process.

This online store operates in the European Union and all transactions are made in euros -if no other currency is specified-. If payment is made in another currency, the conversion is based on the exchange rate on the day the purchase is made.

–Credit cards

We accept payment by Visa and MasterCard credit card.

Each bank chooses its own security system: some require an additional password, others send you a secret code by SMS. Please contact your bank to find out the procedure.

No one at SORELLAS THE BRAND has access to your credit card details. Under no circumstances, neither during payment nor later.

– PayPal

PayPal allows any consumer with an email address to send and receive payments securely. In the "Pay with PayPal" link, you can access PayPal's secure website, where, if you already have a PayPal account, you can authorize the payment.

If you do not yet have a PayPal account, you can register for free -you will have to include your credit card- and make payments for orders to SORELLAS THE BRAND.

  1. Changes and returns

-Changes:

You can change our items online; FROM YOUR HOME or PICK UP POINT Srequesting a change via email: info.sorellasthebrand@ gmail.com and delivering the package to the transport company within 15 calendar days after receiving the order. You must return the garment by courier service and the expenses shipping costs will be borne by you. A Seur courier will stop by your home or the address you ask us for on the day that goes well for you. You also have the option of taking it to a pick up point.

Once we verify that it complies with our conditions of sale, we will proceed to generate A DISCOUNT CODE FOR THE VALUE OF THE GARMENT so that you can change the color or size you need. The shipping costs of the new delivery of the product at the address are borne by the customer.

You have A PERIOD OF 15 CALENDAR DAYS to deliver the package to the transport company from receipt to EXCHANGE THE GARMENT and to make the CHANGE you must verify that your order meets the following conditions:

  • The product must not be used
  • You must send it in the same conditions in which you received it. Using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it.Products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product will not be exchanged or returned.
  • To request the change, you must contact us by email: info.sorellasthebrand@gmail.comindicating the reference of the order and your name, as well as a brief description of the reasons why you are requesting the change.
  • It is only possible to process changes of products purchased in our online store.

IMPORTANT if special orders are made, on demand, the amount of the garments is not refunded nor are changes made.

* Changes or refunds of products purchased in the OUTLET or ARTICLES WITH DISCOUNT OR PROMOTION section of our online store will not be accepted .

*Remember that you can only deliver the return/exchange on working days and Saturdays at some pick up points

-Returns:

You can exchange our items online; FROM YOUR HOME or PICK UP POINT Srequesting a change via email: info.sorellasthebrand@gmail.com and delivering the package to the transport company within 15 calendar days of receipt of the order. You must return the garment by courier service and the shipping costs will be borne by you. A Seur courier will stop by your home or the address you ask us for on the day that goes well for you. You also have the option of taking it to a pick up point.

You have A PERIOD OF 15 CALENDAR DAYS to deliver the package to the transport company from receipt to RETURN THE GARMENT and you must check that your order meets the following conditions:

  • The product must not be used
  • You must send it in the same conditions in which you received it. Using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it. Products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not be exchanged or returned.
  • Once received, we will proceed to examine it and we will notify you by e-mail within a reasonable period of time if the return is appropriate. APPROVED THE RETURN, YOU WILL BE REFUNDED THE FULL VALUE OF THE VALUE OF THE GARMENTS YOU PURCHASED, BUT WITHOUT SHIPPING COSTS.
  • To request a return, you must contact us via email: info.sorellasthebrand@gmail.com, indicating the order reference and your name, as well as a brief description of the reasons why you request the return.
  • It is only possible to process changes of products purchased in our online store.

IMPORTANT if special orders are made, on demand, the amount of the garments is not refunded nor are changes made.

* For reasons of hygiene, changes or returns of jewelry, bikinis or swimsuits are not allowed.

*Items purchased in markets are not refunded, only exchanges in the following 7 calendar days

*Party or event items cannot be returned, they are only exchanged within 5 days of receiving them (to find out if an item is for events, it is detailed in the product file)

*Occasionally, due to the light, the color of the product may be slightly modified, in this case, if the customer wants to make a return or exchange, it will be managed normally the customer assuming the return shipping costs

* Changes or refunds of products purchased in the OUTLET or ARTICLES WITH DISCOUNT OR PROMOTION section of our online store will not be accepted .

*Remember that you can only deliver the return/exchange on working days and Saturdays at some pick up points


  • How to return a defective product?

We are sorry if you received a product with a factory defect. Our team carefully checks each item before it is shipped, so this is unusual, but if this happens we will be happy to replace the item with one that is in perfect condition.

  • Please send an email to info.sorellasthebrand@gmail.com with the photos that prove the defect of the item, the invoice or purchase receipt (the purchase email is valid), the full name of the person who made the purchase and the reference of the order during the 3 calendar days after receiving it
  • A collection will be arranged with the carrier at your address.
  • Our team will review the merchandise and issue, if the conditions have been met, a replacement item within a period not exceeding 15 business days (Sorellas will bear the shipping costs of the replacement).

  1. Intellectual Property

You acknowledge and consent that all copyright, registered trademark and other intellectual property rights over the materials or content provided as part of the website correspond to us at all times.

  1. Communications in writing

By using this website, you agree that most communications with us will be electronic. The notifications you send us should preferably be sent through our contact form.

It will be understood that the notifications have been received 24 hours after an email has been sent. If you think you have not received them, please contact us through the contact form.

  1. Severability

If any of these conditions or any provision were considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted. the law.

  1. Our right to change these terms

We have the right to review and modify these Terms at any time.You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we must make changes to said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made

  1. Applicable law and jurisdiction

The sales of products through our website will be governed by Spanish legislation. As a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.

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