Shipping policy

We ship to the peninsula (Spain and Portugal) and the Balearic Islands. Also France and Europe.

Shipping costs vary depending on the place of delivery, for different areas and are calculated automatically. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.

It is possible that during promotional periods shipping costs are free, these and other promotions will be clearly indicated in our online store. Remember that, if you subscribe to our newsletter, you will also enjoy these and other advantages exclusively when they are active.

When making the purchase through our website it is essential to leave the email to process the order, it is also highly recommended to leave the telephone number in case the carrier needs to locate you.

When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery for free. You can choose one of the Seur collection points. The next day, the day of delivery, you will receive an email informing about the time you will receive the order.

Shipments are managed through the company SEUR ESPAÑA OPERACIONES SA, trade name Seur and fiscal address CL. GAMONAL, 6, Madrid. Customer service telephone number 902101010. You can track your order from the web www.seur.es

Delivery times vary depending on the destination of the shipment. To Spain and Portugal standard shipments between 24/48 working hours approx. And 72 working hours to France and Europe.

In the event that delivery times are not met due to a problem with the transport agency, Sorellas The Brand will not be held financially responsible.

REMEMBER that NO SHIPMENTS ARE MADE TO PO BOXES, therefore it is necessary that you provide us with the exact delivery address.

To avoid problems in the event that you are not at home at the time of delivery, we would appreciate it if you could provide us with a contact telephone number where we can reach you.

If you are not at home on the day of delivery.
In the event that the transport company makes a delivery attempt and does not find you at home, it will take the package to a pick up point after communicating it by email or mobile phone. In the event that more than 10 days pass, the shipment will return to our facilities, and the client does not go to look for it, he must bear the costs of returning the package, as well as the shipping costs again. In the event that two delivery attempts are made and the customer is absent, it will be the customer who assumes the return shipping costs.
¿You can change the date and place of delivery once the order is placed? When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery for free. You can choose one of the Seur collection points. The next day, the day of delivery, you will receive an email informing you of the time you will receive the order

In the case of delays due to incidents of the transport company Sorellas The Brand is not financially responsible.