1. Choose the products you like the most and add them to the shopping CART making sure that the size and color chosen are correct.
2. You will always know the number of products you have in your CART and the total amount of these (without the shipping costs or other expenses that will be added at checkout). When you are done, click on the "view shopping cart" link to review the products you have selected and make a final evaluation of the amount of your order.
3. When you proceed to checkout, please fill in the form indicating the data requested (necessary to manage your order).
4. Once the process is successfully completed, you will receive an email confirming the order number of your purchase.

Note: We try to show the colors of our products as real as possible, however, there are many factors that may vary their appearance, such as the color calibration of your monitor and that are beyond our control. If you have any questions about the color of any of our products, please contact us.

For different reasons, not all the clothes of the stores can be found in the online store, but if you are interested in any product please contact us through our contact form and we will inform you of the possibility of acquiring it.

In this case, as it is a custom order, it is non-exchangeable and non-returnable.

All sizes shown are continental European sizes. If you have any questions, please consult the product description to see the measurements of the models or contact us through the contact form.

Debido a la gestión y preparación inmediata de los pedidos, no se aceptan cancelaciones una vez efectuado el pago.

En caso de necesitar una modificación del pedido, esta podrá solicitarse antes del envío, indicando claramente los productos que se desean eliminar y los que se desean añadir. Las modificaciones estarán sujetas a disponibilidad y validación por parte de la empresa.

Si en un plazo de 72 horas no se recibe respuesta por parte del cliente, el pedido será procesado y enviado automáticamente.

We ship to peninsula (Spain and Portugal) and Balearic Islands. Also Europe.
Shipping prices may vary and are subject to promotions. When you add products to your CART you will see the shipping cost. Depending on the value of your CART, shipping will be free.

For Spain and Portugal, it is approximately 24/48 working hours and for France/ Europe approximately 3/4 working days. For the Canary Islands approximately 7 calendar days. For USA 3/4 working days.

Sí pero cuando tramitas el pedido deberás de poner una dirección de envío. Cuando el pedido salga del almacén, Seur te mandará un email por si quieres cambiar la fecha y lugar de entrega. Es en este momento cuando podéis solicitar una entrega en un punto de recogida.

In the event that the transport company makes a delivery attempt and does not find you at home, it will take the package to a pick up point after communicating it by email or cell phone. In the event that more than 7 days pass, the shipment will return to our facilities, and the customer does not go to pick it up, you must bear the cost of returning the package, as well as shipping costs again. In the event that two delivery attempts are made and the customer is absent, the customer will be responsible for the return shipping costs.

Can you change the date and place of delivery once the order has been placed? Yes, if only to a pick up point. When the order leaves our warehouse, you will receive an email from Seur informing you that the order will arrive the next day. They will also give you the option to change the date and place of delivery for free, if it is close to you. You can choose one of the pick-up points. The next day, the day of delivery, you will receive an email informing you of the time you will receive your order.

Send an email to info.sorellasthebrand@gmail.com with your name, order number and garment. In the next few business hours, we will reply with the steps to follow to make the return. Or manage the return through your customer account.

Check the conditions here.

We are sorry if you have received a product with a manufacturer's defect. Our team carefully checks each item before it is shipped, so this is not the norm, but if this happens, we will be happy to replace the item with the same item that is in perfect condition.

• Please send an email to info.sorellasthebrand@gmail.com with the photos proving the defect of the item, the name of the person who made it and the order number. You must notify us within 2 calendar days of receipt, i.e. the day after receipt.
• Our team will review the merchandise and will issue, in case the conditions have been met, a replacement item within a period not exceeding 15 working days (Sorellas will assume the shipping costs of the replacement). In the case of not wanting the replacement, it will be managed as a return and it is the customer who will pay the return shipping costs.

* IMPORTANT NOTE: Returns for defective item will only be accepted when the product retains its labeling. Otherwise, it will be understood that the item has been used and the defect is due to improper use.

** The customer who manages a return for defective product assumes its responsibility, as well as all legal consequences that may arise from a bad faith conduct constituting fraud. Once the defective product arrives at our facilities, the team will assess whether it is a manufacturing defect. If it is not, it will be the customer who assumes the shipping costs to our facilities. In order to inform us that an item is defective, you have 2 calendar days from receipt and the way should always be to write an email to: info.sorellasthebrand@gmail.com