SHIPPING
This product uses the United Arab Emirates standard size.
Standard delivery:
Express delivery:
Easy and fast returns within 14 days.
IN-STORE AVAILABILITY
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Shipping
- Orders to Spain and Portugal 24-48 working hours, approximately.
- Orders to France 48-72 working hours, approximately.
- Orders to Italy 3-4 working days, approximately.
- Orders to the rest of Europe and International 4-6 working days, approximately.
If you have any problems with your order send us an email to info.sorellasthebrand@gmail.com and we will be there to help you.
Please note that orders placed after 2PM (CET) will be shipped the next business day.
Returns and exchanges
- We accept exchanges and returns within 14 calendar days. (December 31, 2025 deadline for items from the Christmas collection)
- Quick and easy returns through our portal: Link to the portal
- *SURPRISEBOX box items, complements and perfume are non-returnable and non-exchangeable.
- No returns or exchanges are accepted for damage caused by accessories in localized areas.
If you have any other questions regarding timeframes, shipping costs or operation, you can view all the details regarding returns here
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